The Solido Hotels S.r.L. is committed with passion to provide its customers and visitors of its Websites with an excellent service, which is also respectful of their confidentiality. Solido Hotels S.r.L. is aware of the fact that users of their Websites can ask themselves questions about how they collect and use the data they provide. This informative note has been drafted to make known the privacy principles that govern the use by Solido Hotels SrL of the data provided by customers, including data collected through this Website.
The treatments connected to the web services of this site are only handled by technical staff, inside the company owner, in charge of processing, or by any external agents of occasional maintenance operations. No data deriving from the Web service is disseminated. The processing of personal data for the booking of rooms is entrusted to external companies duly appointed as external or co-owner. The complete list of these subjects can be requested at the email address firstname.lastname@example.org.
Personal data provided by users are used by the holder for the following purposes:
a) registration of newsletters and / or sending information material via e-mail.
b) Provision and management of hotel services, with related administrative obligations.
If it is necessary to collect data that allow personal identification of the user in order to provide the latter with a specific service, Solido Hotels S.r.L. requires the user to voluntarily provide the necessary data. For example, if the user wishes to make a reservation at one of our hotels, Solido Hotels S.r.L. asks the user for information such as name, address, telephone number, e-mail address, credit card number and room preferences , this in order to process and process the requesting user's reservation. The Solido Hotels S.r.L. uses the e-mail address to send the booking confirmation and, if necessary, can use other information to contact the user in order to obtain the collaboration in the elaboration of his reservation.
The Solido Hotels S.r.L. also uses contact details for:
1. send the user a message before the arrival that summarizes the data of the booking confirmation, and that provides further information about the area and the hotel;
2. communicate to the user, subject to the granting of express consent, special offers and promotions, also by sending vouchers, as provided for in this Privacy Notice.
The user can revoke at any time the consent given for sending marketing communications.
As specified above, we would like to provide you with information on new products, promotions, special offers and other information that we believe may interest you . In the event that you have expressly authorized us to do so, we may send you this information by post and by telephone, unless you have specified otherwise during the registration process. If at any time you wish that your data will not be used for direct marketing purposes, you can let us know by contacting our customer service by email at the following address email@example.com and we will no longer send you any commercial communication.
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified individuals, but which, by their very nature, could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users connecting to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning, and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.
DATA SUPPLIED VOLUNTARILY BY USER
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. Specific summary information will be progressively reported or displayed on the pages of the site prepared for particular services on request.
Apart from that specified for navigation data, the user is free to provide personal data contained in the request forms or indicated in specific sections of the site to request the sending of informative material or other communications. Failure to provide such data may make it impossible to obtain what has been requested.
Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.